We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.

Once an order is placed, our warehouse staffs can pack and ship out your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!

Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.

Our warehouse processes and ships all orders from Monday to Friday (except major holidays). After placing your order, your package should be shipped within 1~2 business days after placing your order, and you will receive an email with the tracking number shortly after.

Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.

In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.

Our warehouse staffs are super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!

No currently we are only offering shipping to UAE, SA and QA. All orders are shipped out within 1 or 2 days.

We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.

If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. We have a Money Back Guarantee which lasts 30 days prior to the delivery of your order so make sure to contact us within that timeframe. To get ahold of us to assist you please use the Contact Us tab